Refund policy
Refund & Return Policy
We want you to be satisfied with your purchase.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at ambientauralight@gmail.com and provide photos or videos showing the issue.
After review, we may offer:
- A replacement product, or
- A full refund.
Change-of-Mind Returns
If you wish to return an item because you changed your mind, please contact us within 14 days of receiving your order.
Return shipping costs are the responsibility of the customer.
Please do not send any item back without contacting us first and receiving return instructions.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Contact
For any return or refund request, please contact: